Returns and refunds

We want you to receive the item you ordered in the condition described.

PROBLEMS WITH YOUR ORDER

Contact us through our Contact page as soon as you discover an item is damaged, defective, incorrect, or otherwise not as described. Include your order number and a description of the problem. We may request photos to help assess the issue.

We will arrange an appropriate resolution, which may include a replacement, return, or refund, subject to your applicable consumer rights. If a return is required because of a verified defect or our error, we will arrange or cover the necessary return shipping.

Please contact us before returning an item so we can provide instructions.

CHANGE OF MIND AND SIZING

Except where required by law, we do not accept returns or exchanges for change of mind, preference, or selecting the wrong size when the item supplied matches its description. Please review sizing and product details before purchasing.

REFUNDS

Approved refunds are issued to the original payment method. We will confirm when a refund has been issued; the time it takes to appear depends on your payment provider.

YOUR CONSUMER RIGHTS

These terms do not exclude or restrict mandatory rights relating to faulty goods, cancellations, delivery failures, or refunds. Where a statutory cooling-off or withdrawal right applies, we will honor it even if the item is not faulty. Contact us to exercise that right.